How many times can I skip forward or rewind? Please note:If you dont cancel sooner than 24 hours before your renewal date, your subscription might renew. Manage My Account | Make a Payment; Upgrade to Platinum; Create a Customized Channel Guide; Get My Username and Password to Listen Online; Register My Account Best of all, you won't have to navigate your way through a maze of "press 5", "press 9", "press 2" commands, or wait on hold ever again! What can I do? If you purchased a subscription through the SXM App or another retailer and your subscription is billed through an entity other than SiriusXM, you must manage your subscriptions directly with the billing provider who you signed up with or who bills you for SiriusXM. Please be sure to have your account number or RadioID/ESN handy when you call. How do I become a subscriber when my trial subscription ends? To upgrade your subscription, open the SiriusXM App, tap the Settings icon, then tap Manage Subscription to upgrade from the Streaming Music & Entertainment Plan to the Streaming Platinum Plan. If you're unable to resolve your issue via the self-help links, the best way to reach us is via chat. P.O. If you downgrade, your new subscription plan starts at the end of your current billing cycle. We're sorry, but Pega7 doesn't work without JavaScript enabled. When activating your account, you will need to provide your name, address, and payment information. If youre set up for paper (invoice) billing, make your check or moneyorderpayable to Sirius XM Radio Inc. (besure to write your SiriusXMaccount numberorRadio IDon your payment), and mail it to the following address: To upgrade your subscription, open the SiriusXM App, tap the Settings icon, then tap Manage Subscription to upgrade from the Streaming Music & Entertainment Plan to the Streaming Platinum Plan. What should I do? Search Help & Support articles If you purchased through the SXM App or another retailer, you must manage your subscription and payment directly with the billing entity you purchased from. The most direct is to give SiriusXM customer service a call at 1-866-635-5027; available hours are currently Monday through Friday from 8 a.m. to 8 p.m. (all times Eastern). Your SiriusXM account number appears beneath your name in the upper right corner of the screen. I've been wanting to post this for a while and after yesterdays phone call with SiriusXM, I figured now would be a great time to finally write this up. To change your subscription plan from Streaming Platinum to Streaming Music & Entertainment, you must cancel your Streaming Platinum plan (although you may continue to stream until your subscription expires at the end of your billing cycle). I love SiriusXM. The next best way to talk to their customer support team , according to other Sirius/XM customers, is by calling their 866-635-5020 phone number for their Cancel Services department. Subscriptions purchased through the SXM App on your Android device, including Android TV, are billed through Google Play. On the Review your order page, select Agree & Submit. Box 33174. Agree to removing the feature and choose Continue. How do I make changes to my subscription package? Does the SXM App work with AirPlay on my Apple device? Click on the name of the company and have us do the work for you. What services and channels do I get with my trial subscription? 160.40.50.223 Select Manage Add-ons and deselect the SiriusXM feature. Detroit, MI 48232. Does my subscription automatically renew? How do I manage or cancel my service? subscriptions purchased or trials started directly with SiriusXM either over the phone with a SiriusXM agent, on siriusxm.com or by mail) go to our Online Account Center. If you upgrade, your new subscription plan begins right away and your new billing cycle starts when you purchase the upgrade. If youre having trouble, T-Mobile customers can dial 611 from your handset or call 1-800-937-8997 for further assistance. Your information will be saved in our database for future consideration to an RFx Sourcing Event opportunity. The unethical practices of SiriusXM customer service. Under the Payment Method section, select Update Your Payment Method and enter the information for the new credit/debit card you want to use for payment. Click here for information to manage . To manage your subscription, go to our Online Account Center. See our. Are account settings saved between the Web Player and SXM App? Sat Sun: Closed, NOTE:Please have your account number or radio ID (also called ESN or RID) handy. Sirius XM Radio Inc. Select Account and then the phone number associated with your subscription. DoNotPay thinks you should have easy access to customer support for every company that wants you to buy their product or service! Once cancelled, your subscription will stop at the end of the current billing cycle. Can I combine them? Why does the audio quality vary when I stream? Select your billing provider to learn more: If you purchased through the SXM App on your iOS device, then your subscription is billed through Apple. Email us atadvertising@siriusxm.com, and be sure to include your contact information, including your phone number. Locate the channel under active subscriptions then select cancel subscription and a cancellation reason to complete the process. Open your web browser and sign up for DoNotPay. Music & Entertainment Plan Visit ourContact Uspage for our online chat and call center hours. This means you have to stay glued to your device for who knows how long before you even connect with someone. Whether your interests center around sports, talk shows, the latest news, or a massive array of musical entertainers, SiriusXM has it all. Once you select your plan of choice, you can pick your billing term, enter payment info, review, and confirm your order. Search Help & Support articles. 300 Nixon Lane Sign in to your Roku account, if prompted, then scroll down and select manage your subscriptions. To cancel your subscriptionyou can either: Go to the Subscriptions tab in theOnline Account Center, Click the chat icon in the lower right hand corner of the page. How do I opt in and out of communications from SiriusXM? You'll need to speak to XM radio customer service. SiriusXM Prospective Supplier Registration site. While Sirius/XM does offer live chat as a way to get help, they also have a phone number. Third-Party Billed Subscriptionsand Trials. Please note: If you purchased through the SXM App or another retailer, you must manage your subscription and payment directly with the billing entity you purchased from. Checking the "Keep Me Signed In" box will automatically sign you in every time you visit the SiriusXM Online Account Center, where you can manage your SiriusXM subscription. Search Help & Support articles. You will maintain your current level of access to the higher plan and start your new billing cycle after your current plan expires. Scroll down the Account screen and click on the dropdown box that says I want to. We don't think you should have to search for endless hours to find the SiriusXM customer service number, nor do we think you should have to go back and forth for days trying to get your issue resolved through email. ET. What is SiriusXM, What's On, Subscriptions, Shop and Listen Online. /* NOTE: clip paths need to be defined outside the symbol, but also cannot have the svg spritesheet set to visibility: hidden or else the clip-path will not render */ // XL Cloudflare Ray ID: 7da1cc3659066f4d NOTE: Please have ready your account number (found in the upper right-hand corner of your account center) or your radio ID (also called ESN or RID). Email "help" is too slow (who wants to wait several days for an answer?) We look forward to serving you again shortly and thank you for your patience. Locate the specific radio/package in the My Subscriptions tab then select Change My Term from the dropdown menu. Simply use our product to connect with SiriusXM's customer service, and we'll let you know when one of their customer support agents is available to take your call. iv. Please enable and refresh. Bring music & entertainment wherever you go with SiriusXM. You will maintain your current level of access to the higher plan and start your new billing cycle after your current plan expires. Click to reveal To manage a subscription purchased through the SXM App on Roku, navigate to settings then to manage your subscriptions. Chat Hours: SiriusXM offers some of the best listening entertainment in the business. If you signed up for standalone streaming (i.e., Streaming Platinum or Streaming Music & Entertainment), you can find your account number in the order confirmation email we sent you. You have the ability to manage the following communication preferences: We provide the following options below to allow you to opt-in, opt-out and manage communication preferences: "Do Not Contact Preference" Compliance Manager. Agree to removing the feature and choose Continue. The account management and cancellation steps vary by provider (who you signed up through or who bills you for your SiriusXM service). If you purchased through the SXM App or another retailer, you must manage your subscription and payment directly with the billing entity you purchased from. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. Username. SiriusXM accepts a variety of credit cards, including MasterCard, Visa, American Express, Discover, Diners Club, China Union Pay, and JCBcredit cards, as well as all debit cards. You can email the site owner to let them know you were blocked. Customer Care is available Monday - Sunday 8:00 AM - 8:00 PM EDT. You can check your bank/credit card statement if you dont know which provider your service was purchased from. Subscribe. Google Play will apply a credit for any remaining time on your Streaming Music & Entertainment Plan to your new plan. Fees, taxes, and Offer Details apply. NOTE:Please have ready youraccount number (found in the upper right-hand corner of your account center) or your radio ID(also called ESN or RID). Otherwise, the easier method is to use DoNotPay's Cancel Anything product. The change will take effect at the end of your current billing cycle. Subscriptions purchased through the SXM App on your Android device, including Android TV, are billed through Google Play. You can also enroll in eBill by selecting the My Account Info tab then scrolling to the eBill section and selecting Sign Up. Select Manage Add-ons and deselect the SiriusXM feature. For information on how to change your payment method, follow instructions on the Google Payment Method management page. Wed love to hear from you! How do I register my account so I can manage it online? Detroit, MI 48232. Even so, are you able to easily connect with SiriusXM's customer service to help you figure out the simplest connectivity issue? I've been a Sirius customer since late 2005 when I bought a Starmate 2 for my car and I think I was paying something like $120/year. Get in Touch with Google Nest Customer Service the Easy Way, Speak to a Live Customer Agent at Carvana Without the Wait, How to Speak to Anthropologie's Customer Service Agents, Reach Emerald Card Mastercard Customer Service Instantly, UnitedHealthcare Customer Service Hacks You Didn't Know, Speak to a TXU Energy Customer Service Agent Instantly, Speak to a Live Zoom Customer Service Agent With No Wait, Connect With Together Energy's Customer Service Rep Fast, Connect With Cashplus Bank Customer Service With No Wait, What Is GetHuman? To redeem a prepaid subscription card and view your bill online, log in to our Account Center. v. On the Review your order page, select Agree & Submit. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. FAQs for the T-Mobile SiriusXM On Us Offer. i. Click to reveal You can check your bank/credit card statement if you dont know which provider your service was purchased from. Then you must purchase the Streaming Music Entertainment Plan. Sign in to your Roku account, if prompted, then scroll down and select manage your subscriptions. To reset streaming credentials for plans purchased through Roku, go to Siriusxm.com/forgot. Our Skip Waiting on Hold product bypasses all these annoying "customer service" mechanisms and lets you contact the Sirius customer service number directly and as an added bonus, you won't have to wait on hold! Type in Skip Waiting on Hold and select the product. Chat features are becoming extremely popular with companies, including SiriusXM but again, chatting online is a slow and difficult mechanism to communicate complex issues. Lost service or missing channels? Important:If you don't cancel more than 24 hours before your renewal date, your subscription might renew. From there, you should see options to upgrade or downgrade your subscription. You can also pay with a SiriusXM pre-paid service card. To manage your SiriusXM direct-billed subscription (e.g. To change your billing term, log in to theOnline Account Center. The best phone number for Sirius/XM is their 866-635-5027 customer service phone number, and you can get the details and use our free call-back service by finding the link for it . Simply take the following steps: Open your web browser and sign up for DoNotPay. Are you interested in discussing advertising with SiriusXM? Please submit your recording to: Your IP: Frequently Asked Questions About Your Privacy Rights. Online Account Center Unavailable due to Maintenance. If you are a T-Mobile postpaid wireless customer and are billed by T-Mobile for your SiriusXM subscription you must cancel your service directly with T-Mobile as follows: 1. Once cancelled, your subscription will stop at the end of the current billing cycle. I have two or more accounts. This website is using a security service to protect itself from online attacks. Click on the link below, create an account and complete the Prospective Supplier Registration form. How do I activate a SiriusXM trial in a vehicle equipped with a SiriusXM, XM, or Sirius satellite radio? Include your name, your account number(s), and the contact preference(s) you would like opted out. To cancel a subscription purchased on Roku, you must go to my.roku.com on your computer or mobile device (you cannot cancel within the SXM App itself). We look forward to serving you again shortly and thank you for your patience. Do I get a discount on additional subscription? SiriusXM Direct-Billed Subscriptions and Trials. Can I combine them. Are account settings saved between the Web Player and SXM App? How to get free SiriusXM? Please enable and refresh. Select the option to Cancel my Subscription. In just 4 easy steps, our Skip Waiting on Hold product makes the connection for you. Contacting Sirius/XM. Do I pay for shipping if I return a purchased item to SiriusXM? Agree to removing the feature and choose Continue. They are available Monday through Friday from 8 a.m. to 10 p.m and on weekends from 8 a.m. to 8 p.m. How long do Travel Link sports information updates take? Changing your subscription package is quick and easy. In just 4 easy steps, our Skip Waiting on Hold product makes the connection for you. If you have already registered, please log in to the. If you recently bought a used vehicle, or haven't recently had SXM service, you may be eligible. Click on "Cancel Service." Cancel SiriusXM satellite radio service. . Option One. Simply take the following steps: Not only will our Skip Waiting on Hold product work to help you contact SiriusXM's customer service, but we can also help you connect with the customer service departments of thousands of other companies! If you are a T-Mobile postpaid wireless, T-Mobile for Business, T-Mobile Home Internet (without wireless service), or Sprint customer and purchased your subscription directly with SiriusXM (i.e., SiriusXM bills you directly for your subscription), you can manage or cancel your subscription by going to the subscriptions tab in your Online Account Center or by using the online chat feature or call us at 1-888-635-8641. Mon Fri: 8 am 11 pm ET Neither will you ever need to post a desperate plea for help on a company's social media page. Uninstalling the SXM App will not cancel your subscription. Important: If you don't cancel more than 24 hours before your renewal date, your subscription might renew. Video: SiriusXM videos include groundbreaking interviews, intimate musical performances and episodes from the Howard Stern Show. Your SiriusXM account number is displayed under your name and address. Then you must purchase the Streaming Music Entertainment Plan. Under the I want to box, choose Manage add-ons. Why and when does my subscription automatically renew? If you have previously contacted SiriusXM with an issue, and it hasn't been resolved to your satisfaction - we're here to help! Subscriptions purchased through the SXM App on your Roku device are billed through Roku. i. Make sure to have your Radio ID handy (only applicable to vehicle plans). Why do I hear a previous song/show ending when a new one begins? SiriusXM Direct-Billed Subscriptions and Trials. Requires existing SXM profile credentials. Connected Services is an award-winning connected platform built into select Chrysler, Dodge, Jeep , Ram and FIAT 1 Brand vehicles. For quick and easy access to the information you may be looking for, we've listed helpful answers and tips under each of the topics below. If you are a T-Mobile postpaid wireless customer and are billed by T-Mobile for your SiriusXM subscription you must cancel your service directly with T-Mobile as follows: If youre having trouble, T-Mobile customers can dial 611 from your handset or call 1-800-937-8997 for further assistance. To cancel a subscription purchased on Roku, you must go to my.roku.com on your computer or mobile device (you cannot cancel within the SXM App itself). If you purchased through the SXM App or another retailer, you must manage your subscription and payment directly with the billing entity you purchased from. In total, there are 12 ways to get in touch with them. For instructions on how tocancel a subscription purchased on your Apple device through the App Store follow the instructionsforApple Subscription Cancellation. To upgrade your subscription plan from Streaming Music & Entertainment to Streaming Platinum, open the SXM App, tap the Settings icon, then tapManage Subscription. We have helped over 300,000 people with their problems. Then you're paying for a service you can't use, and that's money down the drain! You can also manage your email preferences, Please note that SiriusXM may still contact you for non-solicitation purposes, including service and account-related matters. or call 855-MY REFRESH (697-3373). Attn: Music Programming Department If you are a T-Mobile postpaid wireless, T-Mobile for Business, T-Mobile Home Internet (without wireless service), or Sprint customer and purchased your subscription directly with SiriusXM (i.e., SiriusXM bills you directly for your subscription), you can manage or cancel your subscription by going to the subscriptions tab in yourOnline Account Centeror by using the online chat feature or call us at 1-888-635-8641. Refresh Radio. Unresolved Issues, Do you have some feedback for our programming team? For more information on Rokus terms and refund policies visit Roku Support at https://support.roku.com/category/202683127. Manage My Account | Make a Payment; Upgrade to Platinum; Create a Customized Channel Guide; Get My Username and Password to Listen Online; Register My Account The action you just performed triggered the security solution. For information on how to change your payment method, follow instructions on the Apple ID Paymentmanagement page. You can reach them by dialing the SiriusXM phone number: 1-866-635-2349. Can I get SiriusXM streaming service outside of the United States? Once your account is activated, you will be able to access the Sirius XM programming in your car. Why cant I download some on-demand content to my device? Please be sure to have your account number or RadioID/ESN handy when you call. for information to manage your third-party billed subscription. Select Account, Manage Data and Add-ons. To update your credit card information, log in to the Online Account Center and select the My Account info tab. You may be eligible for shipping if I return a purchased item SiriusXM. Sirius/Xm does offer live chat as a way to get in touch with them purchase upgrade! Following steps: open your Web browser and sign up for DoNotPay start your new plan... On my Apple device subscription, go to our account Center & # x27 ; s on subscriptions... A purchased item to SiriusXM our database for future consideration to an RFx Sourcing Event opportunity were.! Online account Center and select manage Add-ons and deselect the SiriusXM feature get with trial... Them by dialing the SiriusXM feature, if prompted, then scroll the. Siriusxm videos include groundbreaking interviews, intimate musical performances and episodes from the Howard Stern Show many! Feedback for our online account Center and select the my subscriptions tab then change... 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